FAQ's

Your Questions Answered

You can find some answers to your questions regarding your Hippofeet soft leather baby shoes purchase on this page. We are available to answer further questions 7 days a week, and respond within 24 hours. You can contact us via help@hippofeet.com

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Do You Sell Shoes in person or online only?

We sell online only due to insurance and business regulations.  We do not have a showroom or storefront.

Do You Provide Shoes for Both Sexes?

We provide baby shoes for girls and for boys.  Many of our styles can be considered as unisex baby shoes and the gender categories are just a guide

What are Hippofeet's ordering methods?

We are only able accept orders online via our online shop. 

How do I return an item?

Please return items unused, in the original packaging if possible. 
Please note that customers are responsible for postage fees unless the item is faulty or not as ordered. Please follow the detailed instructions in the returns section. If there are queries over a purchase or return please contact us via sales@hippofeet.com

What is your returns policy?

We offer a 14 day policy of replacement or refund - for specific details see the detailed instructions in the returns section

Can I order an out of stock item?

Unfortunately we cannot accept orders for out of stock items
Baby Shoe Size Chart

Measuring Baby Feet

It is important to choose the right shoe size when purchasing our soft leather baby shoes for your child’s feet to grow healthily and happily.

Please note: We are not able to provide free returns due to size of a pair which have been purchased as the size indicator is a guide.  Please use the measurement guide and chart below to determine the size you need for your baby before making a purchase.  

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To measure your little one's feet this is what HippoFeet recommend:

 

Soft Leather Baby Shoes - Hippofeet Toddler and Baby Shoes Size Chart

 

 

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